FAQ
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How To Buy
If you are a Business or Professional and you wish to purchase our products, you are welcome to request for a quote and our product catalog. We will be delighted to assist you. We do not sell to individuals directly, so we offer you this opportunity to take part in our distribution channel.
Our products are originally made in Indonesia. Our factory is in Cirebon, West Java, Indonesia.
We stipulate 8–10 weeks for most items. This will allow proper kiln dry for items contain with wood. For larger projects, production time will be vary based on each cases.
Orders
At Simetris Asia Rotan, “On Backorder” means we will start producing your order upon Deposit has been received as we work directly with local artisans and we want to make sure your orders are newly made.
Yes, as we are a Direct Manufacturer, minimum order is applied with 1x20 ft container with maximum 10 SKU for each container.
Definitely. Our R&D is able to assist for product development. Feel free to contact our design experts for free consultation here.
Payment
Basically the price shown on our website is in FOB price base. The nearest port is Jakarta Port.
For order under USD 10,000 full payment is required upfront. Meanwhile, for order over USD 10,000, a 50% deposit is required prior to manufacture. Balance payment is required prior to release of manufactured goods from our factory and Bill of Lading (B/L).
Simetris Asia Rotan prefer to use Wise as international payment option and accepts other payment method using direct Bank Transfer (Telegraphic Transfer).
Shipping & Delivery
Yes, we ship worldwide. However, please note that we are not shipping company. We work with some reliable forwarders and partners who able to arrange international shipping.
Basically we ship the goods from our factory in Cirebon. Our nearest Sea Port is Tanjung Priok, Jakarta.
Definitely. We will coordinate with forwarder on your behalf or you may prefer to appoint your own shipping agent. Shipping payment is not required upfront until your goods are ready to be shipped. The shipping agent will bill you directly.
Basically we load the goods in the container via Sea Freight to ensure safety and cost efficient at customer-end.
There are some Sea Freight options customer can choose:
- Full Container Loads (FCL)
This shipment occupies the entire space of a container, without having to share it with other shippers. The benefit using FCL are reduced the risk of damage or loss and a quicker transit time as the shipping lines guarantee complete control and overview of the entire shipment. Following are the sizes of containers:
- 20 ft, allows you to fulfill up to 33 CBM
- 40 ft, allows you to fulfill up to 67 CBM
- 40 ft High Cube, allows you to fulfill up to 76 CBM
- Less Container Loads (LCL)
If your purchase volume takes between 1-10 CBM, LCL can be an option. The cost will be calculated based on your volume after everything has been packed into pallets or crates.
- Consolidation (Groupage)
Similar with LCL, Groupage involves placing several smaller shipments into a container and sending them as a single large shipment. You can take advantage of an efficient logistics process, as well as saving on sea freight and handling charges. That is why it is easy and cost-effective for smaller shipments.*
*This shipment is only available for Australia and Europe. For cost calculation please contact us.
Import duties and taxes are the responsibility of the customer. We do NOT control all the destination local charges.
Basically shipping with container can take around 8-12 weeks depends with the destination distance and the international freight situation. Please be informed that we are not a shipping company, so shipping lead time is something that we can NOT control.
To The Trade
Our position in the supply chain is a Manufacturer. We do not sell products directly to end-users. Our distribution channel is direct to Direct Importers, Wholesalers, Retailers, or Projects.
Yes, we do. We are able to provide you finished products without any labelling attached.
We are able to provide you finished products with your brand on labelling and packaging with additional cost depends on the material used. For further assistance please Contact us.
Return Policy
You have 21 (twenty one) calendar days to return an item from the date you received it.
Please note items that are marked “final sale,” “clearance,” “as is” or “made-to-order” are not returnable. All items that are not eligible for return will be marked as such on the product’s description page under the shipping and return column. Exchanges are not available at this time. Please see our specified return fees listed below.
To be eligible for a return, your item must be unused, unaltered, free of damages by the customer, and in the same condition that you received it. Also, your item must be in the original packaging and needs to have the receipt or proof of purchase.
You will be responsible for paying your own shipping-costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your bank account (or original method of payment).
